We advise thoroughly studying the goods you plan to buy before placing an order through our Ace Ultra Premium shop. Please get in touch with us if you need more details about a product before buying it. Our staff of amiable, skilled, and extremely informed service representatives is available to assist you in finding the ideal vaporizer.
Overview
We have a 30-day return and refund policy. We are unable to provide you with a complete refund or exchange if 30 days have gone by since your purchase.
Your item must be unused and in the same condition as when you received it in order to be eligible for a return. Additionally, it needs to be in its original packing.
Refunds
We will email you to let you know that your returned item has been received once it has been received and examined. We will also let you know if your refund has been approved or denied.
Within a predetermined number of days, if you are accepted, your refund will be processed and a credit will be automatically credited to your credit card or original payment method.
Late or missing refunds
If your refund hasn’t arrived yet, check your bank account once more, then get in touch with your credit card company (it might take a while for your refund to be posted), then get in touch with your bank (there’s usually a processing time before a refund is posted). If you’ve done all of this and your refund hasn’t arrived yet, please get in touch with us using the information on our contact page.
Sale items
Refunds are only available for regular priced items. There are no refunds for sale items.